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RSSUK plant and equipment specialist Nixon Hire says it has boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.
Nixon implemented the Mobile Workforce Management solution and says it saw productivity rise by 20% across the mobile workforce.
The provider of plant, tools, accommodation units, portable toilets and site equipment also boosted customer service by increasing in on-time arrivals and boosting the number of jobs completed at first attempt.
JobWatch from BigChange Apps is a paperless way to plan, manage, schedule and track Nixon’s mobile workforce. The web-based platform combines back-office software, mobile apps, fleet management and real-time vehicle tracking into a single system.
JobWatch is also supporting Nixon Hire’s duty of care for its mobile workforce with enforced daily vehicle checks, driver behaviour monitoring and motivational encouragement.
Graham Wood, group logistics manager at Nixon Hire, said on-time arrivals rose more than 10% and first-attempt job completions rose by more than 5%.
Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary information to complete the delivery, service call or collection. This is also reducing the requirement to return to the depot to collect work order paperwork or order parts.
The JobWatch solution, which links to Nixon Hire’s existing MCS-rm hire management system, has also allowed Nixon Hire to centralise the booking of service and maintenance requests. This gives customers a single point of contact. Work orders can be allocated intelligently – taking into account engineer skills, proximity and existing jobs, for example, minimising customer wait times and ensuring first time fix.
Nixon implemented the Mobile Workforce Management solution and says it saw productivity rise by 20% across the mobile workforce.
The provider of plant, tools, accommodation units, portable toilets and site equipment also boosted customer service by increasing in on-time arrivals and boosting the number of jobs completed at first attempt.
JobWatch from BigChange Apps is a paperless way to plan, manage, schedule and track Nixon’s mobile workforce. The web-based platform combines back-office software, mobile apps, fleet management and real-time vehicle tracking into a single system.
JobWatch is also supporting Nixon Hire’s duty of care for its mobile workforce with enforced daily vehicle checks, driver behaviour monitoring and motivational encouragement.
Graham Wood, group logistics manager at Nixon Hire, said on-time arrivals rose more than 10% and first-attempt job completions rose by more than 5%.
Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary information to complete the delivery, service call or collection. This is also reducing the requirement to return to the depot to collect work order paperwork or order parts.
The JobWatch solution, which links to Nixon Hire’s existing MCS-rm hire management system, has also allowed Nixon Hire to centralise the booking of service and maintenance requests. This gives customers a single point of contact. Work orders can be allocated intelligently – taking into account engineer skills, proximity and existing jobs, for example, minimising customer wait times and ensuring first time fix.
